Möchtest du mit einem Mitarbeiter sprechen?
Unser Team hilft dir gern bei allen Fragen zu deiner Bestellung, unseren Produkten oder unseren Services. Antwort innerhalb von 12 bis 24 Std., Montag bis Samstag.
Order tracking
How do I track my order?
Expected timelines:
- Preparation and dispatch: 48 hours
- Delivery time: 5 to 12 days
Track your order on our tracking page
Returns & exchanges
How do I return or exchange an item?
It's simple
For any return or exchange request, simply contact us using the form on this page. Our team will guide you through every step and reply within 12 to 24h, Monday to Saturday.
Once we receive your item, we proceed with the exchange or refund according to your choice.
Care
How do I care for my lingerie?
Hand washing (recommended)
- Use lukewarm water (30°C maximum)
- Use a gentle detergent made for lingerie
- Handle gently without rubbing or wringing
- Rinse thoroughly with clean water
Drying
- Dry flat on a clean towel
- Avoid the tumble dryer
- Do not expose directly to sunlight
Additional tips
- Wash your items after each use
- Avoid fabric softeners, which can damage the elasticity
- Store your bras flat to preserve their shape