Iris Lingerie reviews: what our customers say
Here you'll find the reviews published about Iris Lingerie: our Trustpilot rating, extracts from our satisfaction forms, and our customers' feedback on the quality of the lace, the comfort and the sizes.
They say it better than we do
Full reviews, each with its source: Trustpilot or our satisfaction forms. Translated from French.
Original, refined cuts.
The cuts are original and refined, every set flatters my figure. The Elodie set has something special about it, elegant and mysterious. I recommend it without hesitation.
Camille M. ✓ Satisfaction form
Lingerie of really beautiful quality
Lingerie of really beautiful quality and very comfortable, even for larger sizes. Fast shipping and it arrived in lovely little satin pouches. Many thanks again for the quality of the customer service, I will order again ❤️🙂
Wendy P. ✓ Trustpilot review
Finally sexy lingerie that doesn't make me look like a little girl.
Size 32, 85A, 156 cm and 40 kg: finally sexy lingerie that doesn't make me look like a little girl! The 34 fits very well thanks to the adjustments. My small curves are finally shown off.
Léa P. ✓ Satisfaction form
Follow the size guide, it's perfect
The quality is truly incredible, I don't regret ordering. Don't hesitate to follow the size guide, it's perfect. Feel beautiful and sexy. And the team is very responsive.
Laurie Q. ✓ Trustpilot review
The adjustments at the back change everything.
F cup with a small band (80), I was sceptical about the fit. The adjustments at the back are brilliant, I took everything in S. The lace is gorgeous, the quality is crazy. Go for it, girls!
Marion G. ✓ Satisfaction form
A luxurious feel, and great customer service
The products are very beautiful, good quality, and packed in cases that give them a luxurious feel. Delivery is fast and the customer service is top: I experienced it after a size problem and their answer went beyond my expectations. I truly recommend these products and this site.
Florian C. ✓ Trustpilot review
I even rode a bike in it, no discomfort at all.
Incredibly comfortable, I even rode my e-bike in it without any discomfort. The sliding adjustments (thong and bra on the Paris set) let you adapt it to every body shape.
Claire H. ✓ Satisfaction form
Service on a par with the biggest brands
Hello, I got the colour of a set wrong and thought... internet... customer service... Well, that is exactly why I'm writing this review. I had only ever found exceptional service at Dyson, but today I put Iris Lingerie on the same level. Requests are handled quickly and the exchange was really, really simple. In short, I strongly encourage anyone who hesitates to order (getting the right model the first time is better 😂), because once again there really is someone behind this site. Thank you again, Iris, for your professionalism.
Sébastien ✓ Trustpilot review
Flatters every figure.
Gorgeous lingerie that flatters every figure, even the smallest busts. Every part is adjustable: a perfect fit for every body shape. I absolutely love it!
Inès C. ✓ Satisfaction form
Great value for money
Great value for money. Fast delivery and careful packaging. I gave the Salomé bodysuit to my wife... we really liked the high-cut style over the hips. Personally, I find this kind of piece flatters the curves of a woman who isn't model-sized. She tried it on and it confirmed our choice... the size is right, the adjustments are great... The result... it looks as beautiful on her as on the models on the website, the cut is truly sublime and it makes her look so beautiful ❤️. Thank you 🙏
Michael T. ✓ Trustpilot review
And when things don't go perfectly?
The reviews we like best: the ones where something went wrong. Because that's when you really judge a brand.
A level of service that's rare today.
First order of 3 sets, a small issue with one of them. Alice from customer service answered me that same evening, and 48 hours later I had a solution. A level of service that's rare today. Thank you.
Sophie D. ✓ Satisfaction form
Exceptional customer service.
I contacted them about sizes, an exchange, then a partial return: each time they were responsive and accommodating. They even sent the new sizes without waiting for the sets to come back.
Hélène F. ✓ Satisfaction form
A size problem, an exchange at no extra cost
Exceptional customer service! I want to highlight the remarkable quality of Iris Lingerie's customer service. After a size problem with my order, the team was extremely responsive, professional and kind. Not only was the exchange handled at no extra cost, keeping the original sale price, but they also made a much-appreciated gesture by sending me the right size directly, without even asking me to return the original item. Communication was clear, fast and reassuring from start to finish. A huge thank you to Alice for her professionalism and kindness.
Maia L. ✓ Trustpilot review
A set not to her taste, exchanged without any fuss
Good quality, very beautiful products. I gave my partner several sets that fit her perfectly. She just wasn't convinced by one set that wasn't to her taste. So I asked to exchange it for another product at the same price. My request was handled by Alice from Iris Lingerie, who was very responsive and understanding. You could say the customer service is as high-quality as the brand!
Corentin D. ✓ Trustpilot review
Your questions about Iris
What future customers ask us most often before their first order.
Iris Lingerie: a reliable site or a scam?
Iris Lingerie is a reliable site: a French lingerie brand sold online, rated 4.5/5 on Trustpilot by its customers, with 76 % of reviews at 5 stars. Secure payment, returns and exchanges within 30 days, and a team that replies in under 24 hours. If you read the word "scam" anywhere about Iris, check for yourself: all our reviews are public on our Trustpilot page, the less positive ones included, and we reply to every customer.
Where do the reviews on this page come from?
From two sources, shown under each review: our public Trustpilot page, and the satisfaction forms we send to our customers after their order. Most of them were written in French by our customers in France, and we have translated them. We also publish reviews that mention a problem: the way a hiccup is solved says more than a compliment.
Are Iris sizes true to size?
It's our speciality: our simplified sizes from XS to XL were built by analysing more than 1 300 returns, and 98.7 % of our customers find their size the first time. If in doubt, our size guide gives you yours in 30 seconds.
What if I'm not happy with my order?
You have 30 days to request an exchange or a refund, with a simple online process. And if something is not right, write to us: a real person replies in under 24 hours and looks for a solution, as the reviews above show.
How can I leave a review about Iris Lingerie?
Directly on our Trustpilot page. Every review is read by the team.
Your turn to make up your mind.
30 days to return or exchange your order, and our team replies in under 24 hours.
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