Track your order
Autumn sale: due to high demand, an additional 2 to 3 days may be added to transit times. Thank you for your understanding.
Your order ships within 24 to 48 hours, then is delivered within 5 to 12 business days. Enter your tracking number below to follow every step in real time.
Step 1
Order confirmed
A confirmation email arrives within a minute.
Step 2
Shipped within 24 to 48 hours
A second email sends you your tracking number.
Step 3
Delivered in 5 to 12 business days
Tracking may stall for 2-3 days between scans, this is normal.
Answers to the most frequently asked questions
Your answer is probably here, before you even need to write to us.
My tracking hasn't moved in a few days, is that normal?+
Yes, this is common. Tracking can stay frozen for 2 to 3 days between two transit steps: your parcel is still moving. Also note that the carrier's own tracking only activates once the parcel has been picked up by their network, so rely on the tracking on this page, which is more up to date. As long as the estimated delivery date has not passed, there is nothing to worry about.
What are the delivery times?+
Your order is prepared and shipped within 24 to 48 hours, then delivered within 5 to 12 business days. High-demand periods, such as sales, may add 2 to 3 days.
I haven't received my tracking number+
It is sent by email at the time of shipping, so 24 to 48 hours after your order, not immediately. Remember to check your spam folder and the "Promotions" tab. You can also track your parcel above using your order number and your email, without a tracking number.
My parcel is marked "delivered" but I haven't received anything+
In 9 out of 10 cases, the parcel arrives within 48 hours of this status. First check: your mailbox, the area around your door, with your concierge or a neighbor, and any delivery notice. If you still don't have it 48 hours later, write to us with your order number: we will open an investigation with the carrier.
I'm in a hurry, is there express delivery?+
We don't offer express delivery yet: all orders follow the standard timeframe (shipping within 24 to 48 hours, then 5 to 12 business days). For an occasion with a fixed date, such as Valentine's Day, remember to order a few days in advance. If you have any doubt about delivery times, write to us, we will answer honestly.
Do you deliver to pickup points?+
No, all our orders are delivered directly to your address. We don't ship to pickup points, because parcels are often refused there. Simply make sure your delivery address is complete and accurate when you place your order.
Can I change my delivery address?+
As long as the order has not shipped (within the first few hours), yes: write to us quickly with your order number and the correct address. Once the parcel has left, the address can no longer be changed on our side, but the carrier often allows a redirection from its own tracking site.
Still need help?
Alice and the team reply within 12 to 24 hours, Monday to Saturday.
Write to us here, with your order number to speed things up.
Write to us here, with your order number to speed things up.
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